Fees
Raaidy programs and services are chargeable, and you are responsible for any fee that may be applicable to programs or usage of our services. You will be notified of such fee prior to start of the program or the service. Only if you consent and choose to pay the mentioned fee, shall the transaction processing go ahead.
Note that in some territories that Escrow Account / Third-Party Managed Account (TPMA) can be use as an alternative to receive/send fee where it is possible. This guidance is to help you understand your obligations and how to comply with them. It also sets out how we might exercise our discretion to ask you to pay us through a third party account ‘escrow account’ or via MoneyGram Global Money Transfer Services among others. We may have regard to it when exercising our regulatory functions. This is for your necessary information and support.
Refunds
Refunds are offered in extreme circumstances only where the committed services was not provided to the customer after 5 days from the date of payment received and refund would take upto seven days from the date of request received by us in written format at our Office Address or via Email along with the proof of discrepancy in the service. In case where the customer unable to continue the business or usage of our services without find fault on our side, the validity of the services will expire on that day. No refunds will be processed.
The Refund functionality is available upon request.
Professionalism
To us, professionalism is more than just a word, it is a way of life. We maintain the highest levels of professionalism throughout the organisation and have a very active involvement in the business, international and local communities.
General Refund Conditions
This Policy does apply to any Fees which are paid towards our programs and services. All Refunds will be governed by laws of the local country where the services are being rendered. It means that money is refunded to the payment method that the customer used to make the payment. For example, if a credit card/debit card was used to make the payment, the refund is pushed to the same credit card/debit card. Similarly, in the case of Bank Transfer, the refund will be pushed to the Bank account of the customer and if a MoneyGram Global Money Transfer Services or Western Union etc was used to make the payment, the refund will be pushed through the same MoneyGram Global Money Transfer Services or Western Union etc, whichever is used to make the payment.
Mode of Payments
To apply for a program or service, the Payment Method will be subject to the legal decision of the respective Lawyer who is responsible to direct you on the best possible payment option that’s acceptable for him/her to serve you better. After receipt of payment a proof of payment in the form of a ‘’Payment Receipt’’ will be given on our law firm letterhead duly signed by Cashier/Account and Finance Officer for the reason of securing proof of payment and records transparency. At the same time, the transaction processing go ahead.
It is important that you read this Refund Policy carefully and comply with it. In case you feel that a Lawyer have overcharged you for the programs or the services, after reviewing the complaint and if we notice that you have reasonable claims of success we will offer to refund such excess amount. Please contact us or send us an online form. We shall process your Refund Request following receipt within a reasonable time under the circumstances.